We ship worldwide. Your order will be shipped within 2-5 days from the time it is placed. We ship Monday to Friday between the hours of 1pm-8pm +8.00 gmt, with the exception of Hong Kong Public holidays. 


Hong Kong Domestic Shipping

  • SF Express Shipping (1-2 Business Days): HK$33
  • For orders exceeding HK$600 (after discounts), shipping is free

United States Domestic Shipping

  • 2-day Shipping: US$14 (1-2 Days)
  • Standard Shipping: US$7 (2-5 Days)
  • US Warehouse has more limited selection of products (found in the "For US Customers" collection page


If one part of your order comprises items in the US-based warehouse and another part comprises items in the international warehouse, your order will be split into 2 parts.

International Shipping

  • Standard Shipping <Yanwen> (From International Warehouse): HK$60, 15-20 Days
    >Free for orders over US$77
  • Express Shipping <FedEx> (From International Warehouse): HK$100-200, 7-15 Days
    >Free for orders above US$129
  • Express Shipping <Aramex> (From Hong Kong Warehouse): HK$150-280, 5-7 Days)

You will be provided with a tracking number regardless of the shipping method selected.

It might take a few days to process and ship out your order, and up to a week for us to send your shipping & tracking information to you. We thank you for the patient!


Just make sure your subtotal reaches the limit! Estimated standard international shipping times and fee can be found below.

 

Below are the shipping costs for geographical area (outside Hong Kong):

Destination Standard Delivery Express Delivery
Hong Kong HKD$33(2-5days) -
Macau SF Express HK$33*(2-5days) -
Taiwan FedEX NTD218 (7days) -
Singapore US$7.7 (7-15days)
Malaysia US$7.7 (10-15days) US$17 (5-7days)
Japan / Korea US$7.7 (10-15days) US$17 (5-7days)
Philippine US$7.7 (25-30days) US$24.3 (5-7 days) Aramex
India / Indonesia / Vietnam US$7.7 (25-30days) US$29.9 (7-15 days) Aramex 
Australia US$7.7 (10-15 days) US$19 (7days) Fedex
Canada US$7.7 (10-20 days) US$19 (7days) Fedex
United States - -
United Kingdom US$7.7 (10-15 days) US$19 (7-10 Days) Fedex
Europe US$7.7 (15-20 days) US$19 (7days) Fedex
Other Countries US$7.7 (15-30 days) US$19 (7days) Fedex

 

INTERNATIONAL TAXES AND DUTIES

International customers (outside Hong Kong) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.

Please note, éclater jewellery is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from local carrier in your country or air and ground transportation strikes or delays.

 

WRONG ADDRESS ENTERED

It is the customer's responsibility to enter the correct shipping address when ordering from our website. If you wish to modify the shipping address after you have placed the order, it is important for you to notify us as soon as possible, via email at info@eclaterjewellery.com. Once your order has shipped, we are not responsible for any uncollected parcels due to incomplete/wrong address or unsuccessful delivery attempts.